Legal Information

1. Acceptance of Terms

By accessing or using Sylheti Koina, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Eligibility

You must be at least 18 years old to use Sylheti Koina. By using our service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these terms.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. User Conduct

You agree not to use Sylheti Koina to:

• Violate any applicable laws or regulations
• Impersonate any person or entity
• Harass, abuse, or harm another person
• Upload or transmit viruses or malicious code
• Attempt to gain unauthorized access to our systems
• Engage in any activity that interferes with or disrupts our services

5. Content

You retain ownership of any content you submit to Sylheti Koina. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute your content in any existing or future media.

6. Subscription and Payments

Certain features of Sylheti Koina require a paid subscription. By subscribing, you agree to pay the fees indicated for your selected subscription plan. Subscriptions automatically renew unless cancelled before the renewal date.

7. Termination

We reserve the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason.

8. Disclaimer of Warranties

Sylheti Koina is provided "as is" without warranties of any kind, either express or implied. We do not warrant that our service will be uninterrupted, secure, or error-free.

9. Limitation of Liability

To the maximum extent permitted by law, Sylheti Koina shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our service.

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will provide notice of significant changes by posting the updated terms on our website. Your continued use of Sylheti Koina after such modifications constitutes your acceptance of the updated terms.

1. Information We Collect

We collect information you provide directly to us, including:

• Personal information (name, email address, phone number)
• Profile information (photos, biographical details, preferences)
• Communications you send to us
• Payment information

We also collect information automatically when you use our service, including:

• Log information (IP address, browser type, pages visited)
• Device information
• Location information
• Cookie and tracking technology data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments and questions
• Provide customer support
• Personalize your experience
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Other users (as part of your profile)
• Service providers who perform services on our behalf
• Third parties in connection with a business transfer
• Law enforcement or other third parties as required by law

4. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices

You can update, correct, or delete your account information at any time by logging into your account. You may also contact us to request access to, correction of, or deletion of personal information we have about you.

6. Cookies

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Children's Privacy

Our service is not directed to children under 18 years of age, and we do not knowingly collect personal information from children under 18.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at our contact page.

1. Subscription Refunds

We offer refunds for subscription payments under the following circumstances:

• Technical issues that prevent access to our services for more than 72 hours
• Duplicate charges or billing errors

2. Refund Process

To request a refund, please contact us through our contact page with your account details and reason for the refund request. We will review your request and respond within 5 business days.

3. Non-Refundable Items

The following are not eligible for refunds:

• Any feature upgrades or add-ons
• Accounts that have been suspended or terminated for violations of our Terms of Service

4. Refund Method

Refunds will be issued using the same payment method used for the original transaction. Processing times may vary depending on your payment provider.

5. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.