Acceptable Use Policy

1. Who may use Sylheti Koina

Sylheti Koina is for adults aged 18 and over who are seeking marriage. You must be at least 18 years old to register and use the service. You agree to provide accurate, current and truthful information about yourself, to keep your account details up to date, and to create and use only your own account.

2. Truthful profiles and identity

• Do not impersonate any person, or pretend to be someone you are not.
• Do not create fake, misleading or fraudulent profiles, or use the service on behalf of someone else without authority.
• Do not misrepresent your age, marital status, intentions or any other material information.
• Do not use another person’s photographs, name or personal details without their permission.

3. Fraud, scams and financial conduct

• Do not use Sylheti Koina to scam, defraud or deceive any other person.
• Do not use the service for romance scams, or for any other fraudulent or deceptive scheme, including impersonating another person or misusing another person’s images or identity for a fraudulent purpose.
• Do not make requests designed to exploit other members financially, including requests for money, gifts, bank or card details, passwords, one-time codes or financial assistance made under false pretences.
• Do not ask other members for money, bank details, card details, passwords, one-time codes, gifts or financial assistance.
• Do not send phishing messages, malicious links or files, or attempt to obtain login or payment credentials.
• Do not use the service for money-laundering or any other unlawful financial activity.

4. Respectful conduct

• Do not harass, threaten, stalk, intimidate, bully or persistently contact someone who does not want to be contacted.
• Do not engage in hate speech or discrimination, including on the basis of race, ethnicity, nationality, religion, disability, sex, sexual orientation, age or any other protected characteristic.
• Do not send abusive, insulting, obscene or defamatory content.
• Do not use the service to coerce, exploit or pressure any person.
• Do not engage in sexual violence or sexual assault, or threaten, coerce or attempt to facilitate such conduct.
• Do not aid, abet, encourage, arrange or facilitate abuse, exploitation, coercion, forced marriage or other unlawful harm against any person.

5. Sexual abuse, exploitation, trafficking and sexual content

The following conduct is strictly prohibited on Sylheti Koina:

• Child sexual exploitation or abuse in any form, including child sexual abuse material (CSAM). Do not upload, share, request, view or distribute CSAM, or any content that sexualises or exploits a child.
• Sexual violence, sexual assault, or sexual coercion, including threats to commit such conduct or attempts to facilitate it.
• Non-consensual content, including intimate images or sexual content shared without the consent of the person depicted, and content that involves impersonating another person or misusing another person’s images or identity.
• Human trafficking, sex trafficking, sexual exploitation, or recruiting or attempting to recruit any person for exploitation, or facilitating any of these activities.
• Sexually explicit profile content, including explicit sexual images, videos or written descriptions in a profile or message.
• Do not post, request or distribute sexual solicitation, or content that sexually exploits or coerces any person.
• Do not share, or threaten to share, another person’s private or personal information (including contact details, screenshots or identifying information) without their permission.
• Do not use the service to solicit or facilitate anything that is unlawful or that harms another person.

These rules do not prohibit lawful, consensual introductions between adults who are seeking marriage. They prohibit abuse, exploitation, coercion and non-consensual conduct.

6. Spam, scraping and misuse of the service

• Do not send spam, bulk or unsolicited commercial messages.
• Do not use automated tools, bots, crawlers or scrapers to access or collect data from the service.
• Do not upload viruses, malware or any code designed to disrupt or damage the service or another user’s device.
• Do not attempt to bypass account restrictions, gain unauthorised access, probe or attack our systems, or interfere with the normal operation of the service.
• Do not infringe the copyright, trade-mark or other rights of any person, or upload unlawful content.

7. Reporting a concern

If you believe someone has broken this Policy, or if you have a safety, abuse or content concern, please contact us by email at [email protected]. Where possible, please include the member’s name or profile link, a short description of the issue, dates, and any screenshots. Please do not include more personal information about other people than is necessary.

Please do not send, attach or forward child sexual abuse material, or any other illegal content, as evidence. We do not want or accept material of that kind. Report the concern to us without including the material itself, and also report child sexual abuse material to your local police or the relevant national authority.

The service does not currently provide an in-app “report” or “block” button. Reports are handled through the email addresses above. If you need to stop receiving messages from a member, please contact us and we will look into it.

8. How we handle reports

We do not actively monitor every message or profile. Reports are reviewed by our team on a best-efforts basis, and we may ask you for further information. Where we consider it appropriate, we may restrict or remove content, restrict features, suspend an account, or terminate an account. We may also report apparent criminal activity to the relevant authorities, or cooperate with lawful requests, as described in our Law Enforcement Protocols.

9. Consequences and complaints

Breaching this Policy may result in content being removed, your profile being hidden from other members, restrictions on your account, or suspension or termination of your account, and referral to law enforcement or other relevant authorities where appropriate or required by law, in line with our Terms and Conditions. If you disagree with a decision we have taken, you can contact us at [email protected] and we will review your message. We do not guarantee a particular response time. Nothing in this Policy affects your statutory consumer rights.

10. Changes to this Policy

We may update this Policy from time to time. When we make material changes we will update the “Last updated” date above and, where appropriate, tell you through the service or by email.